Terms of Service

Welcome to KAAVAS — where luxury perfume craftsmanship meets modern eCommerce convenience. These Terms of Service ("Terms") govern your access to and use of kaavas.com, including browsing our premium fragrance collections, creating an account, and purchasing any luxury perfume, eau de parfum, or eau de toilette from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully. If you do not agree with any part of these Terms, we kindly ask that you refrain from using our website.

1. Acceptance of Terms

By visiting kaavas.com, creating an account, or completing a purchase, you confirm that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy and Return & Refund Policy.

2. Eligibility

To use our website or purchase our luxury fragrances, you must be at least 18 years old or be using the site under the supervision of a parent or legal guardian. By placing an order, you confirm that you meet this eligibility requirement.

3. Website Usage

You agree to use kaavas.com only for lawful purposes related to browsing and purchasing our perfume for men, perfume for women, and unisex perfume collections.

You must not use our website in any way that:

• • Damages, disables, or impairs the website.

• • Interferes with another user's experience.

• • Violates any applicable laws or regulations.

4. Customer Accounts

Creating a KAAVAS account allows you to track orders, save addresses, and enjoy a faster checkout experience.

You are responsible for:

• • Maintaining the confidentiality of your account login credentials.

• • All activities that occur under your account.

• • Notifying us immediately of any unauthorized use of your account.

KAAVAS reserves the right to suspend or terminate accounts that violate these Terms.

5. Product Information

We strive to present accurate descriptions, fragrance notes, sizes, and images for every designer perfume and signature fragrance we sell.

Please note:

• • Slight variations in color or packaging may occur due to screen display settings.

• • Packaging may also vary due to manufacturer or batch updates.

• • Such variations do not constitute a manufacturing defect.

6. Pricing, Promotions & Discount Codes

6.1 Pricing

All prices listed on kaavas.com are in Indian Rupees (INR) unless stated otherwise and are inclusive or exclusive of applicable taxes as indicated during checkout.

KAAVAS reserves the right to change prices at any time without prior notice.

6.2 Promotions

Promotional offers, seasonal sales, and limited-time discounts:

• • Are subject to specific promotional terms.

• • May be modified, extended, or withdrawn without prior notice.

• • Are available only during the advertised promotional period.

6.3 Discount Codes

Discount codes:

• • Are valid only during their specified validity period.

• • Cannot usually be combined with other promotional offers unless explicitly stated.

• • May result in order cancellation if misused or applied fraudulently.

7. Order Acceptance & Payment Terms

7.1 Order Acceptance

Placing an order on kaavas.com constitutes an offer to purchase.

Orders are subject to:

• • Product availability.

• • Payment verification.

• • Acceptance by KAAVAS.

We reserve the right to refuse or cancel any order because of:

• • Product unavailability.

• • Pricing or technical errors.

• • Suspected fraudulent activity.

If an order is cancelled after payment, a full refund will be processed.

7.2 Payment Terms

• • Full payment is required before order processing.

• • Payments are processed through secure encrypted payment gateways.

• • We accept payment methods displayed during checkout.

• • KAAVAS does not store your complete debit or credit card details.

8. Shipping Policy & Delivery Information

We aim to process and dispatch every order promptly and securely.

Delivery timelines:

• • Estimated delivery dates are displayed during checkout or shared via order confirmation email.

• • Actual delivery times may vary depending on your location and courier partner.

KAAVAS is not responsible for delays caused by:

• • Courier or logistics partners.

• • Customs clearance (for international orders).

• • Natural disasters or other events beyond our reasonable control.

9. Cancellation Policy

Orders may be cancelled before shipment by contacting:

• • Email: [kaavasofficial@gmail.com](mailto:kaavasofficial@gmail.com)

• • Phone: +91 8979071461

Once an order has been dispatched:

• • It cannot be cancelled.

• • Return requests will be handled according to our Return & Refund Policy.

10. Returns & Refunds

Returns and refunds are governed by our dedicated Return & Refund Policy, which forms part of these Terms.

Due to the hygiene-sensitive nature of perfumes:

• • Opened products are generally non-returnable.

• • Used products are generally non-returnable.

• • Exceptions apply only if products are damaged, defective, or incorrectly delivered.

11. Intellectual Property

11.1 Copyright

All content available on kaavas.com, including:

• • Product photographs.

• • Fragrance descriptions.

• • Website design.

• • Graphics.

• • Logos.

• • Text and written content.

is the intellectual property of KAAVAS and is protected under applicable copyright laws.

Unauthorized copying, reproduction, distribution, or modification is strictly prohibited.

11.2 Trademark

The following are trademarks of KAAVAS:

• • KAAVAS brand name.

• • KAAVAS logo.

• • Associated branding elements.

Unauthorized use of these trademarks is prohibited.

12. User Responsibilities & Prohibited Activities

By using kaavas.com, you agree not to:

• • Provide false or misleading information.

• • Attempt unauthorized access to our systems or customer accounts.

• • Use bots, scrapers, or automated tools to collect website data.

• • Misrepresent or resell KAAVAS products as official products without authorization.

• • Disrupt or compromise the website's security or functionality.

• • Engage in fraudulent or illegal activities.

13. Third-Party Links

Our website may contain links to third-party services such as:

• • Social media platforms.

• • Payment gateways.

• • Logistics or courier partners.

KAAVAS is not responsible for the content, privacy practices, or policies of third-party websites.

14. Limitation of Liability & Disclaimer

KAAVAS provides its website and products on an "as is" and "as available" basis.

To the fullest extent permitted by law, KAAVAS shall not be liable for:

• • Indirect damages.

• • Incidental damages.

• • Consequential damages.

• • Loss of profits or business.

• • Allergic reactions resulting from product use.

Customers with sensitive skin or known fragrance allergies are advised to:

• • Review product ingredients carefully.

• • Perform a patch test where appropriate.

• • Consult a physician before use if necessary.

15. Force Majeure

KAAVAS shall not be responsible for delays or failure in performance caused by events beyond our reasonable control, including:

• • Natural disasters.

• • Floods or earthquakes.

• • Strikes or labor disputes.

• • Pandemics.

• • Government restrictions.

• • Courier disruptions.

• • Internet or communication failures.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

16.2 Dispute Resolution

If any dispute arises:

• • The parties shall first attempt to resolve it through good-faith negotiation.

• • Customers should contact our support team before initiating legal proceedings.

• • If the dispute remains unresolved, it shall be subject to the exclusive jurisdiction of the competent courts in India.

17. Changes to These Terms

KAAVAS reserves the right to modify or update these Terms of Service at any time.

• • Changes become effective immediately after publication on this page.

• • The "Last Updated" date will be revised accordingly.

• • Continued use of the website after changes constitutes acceptance of the updated Terms.

18. Contact Information

For questions regarding these Terms of Service, please contact us:

KAAVAS

• • Website: https://kaavas.com

• • Email: [kaavasofficial@gmail.com](mailto:kaavasofficial@gmail.com)

• • Phone: +91 8979071461

• • Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST