Returns & Refunds

# Return & Refund Policy

At KAAVAS, every luxury perfume and premium fragrance we ship is crafted and packaged with care. Because fragrances are personal, hygiene-sensitive products, our Return & Refund Policy is designed to protect both the authenticity of what we sell and the trust our customers place in us. Please read this policy carefully before requesting a return, replacement, or refund.

1. Return Window

You may request a return or replacement within 7 days of receiving your order, provided the product meets the eligibility criteria outlined below. Requests raised after this window may not be accepted.

2. Eligibility for Returns

A return is generally eligible only under the following circumstances:

• • The product arrived damaged during transit.

• • The product is defective due to a manufacturing issue.

• • You received the wrong item (incorrect perfume, size, or variant).

• • One or more products from your order are missing.

To be eligible:

• • The outer packaging and any security seal must not have been tampered with.

• • You must raise the request within the return window mentioned above.

• • Photographic or video evidence must be provided where applicable.

3. Damaged Products

If your luxury perfume or fragrance gift set arrives visibly damaged, please:

• • Do not discard the outer packaging.

• • Take clear photos or a short video of the damaged item and packaging.

• • Contact us within 48 hours of delivery at [kaavasofficial@gmail.com](mailto:kaavasofficial@gmail.com) or +91 8979071461.

We will review your claim promptly and arrange a replacement or refund as applicable.

4. Wrong Item Delivered

If you receive a different perfume, size, or variant than what you ordered:

• • Notify us within the return window.

• • Share your order number.

• • Attach a clear photo of the received item.

We will arrange for the correct product to be shipped at no additional cost and organize the return pickup of the incorrect item.

5. Missing Products

If your order arrives with one or more items missing:

• • Contact our support team within 48 hours of delivery.

• • Share your order number.

We will investigate and resolve the issue by either:

• • Shipping the missing item.

• • Issuing an appropriate refund.

6. Manufacturing Defects

If you notice a genuine manufacturing defect, such as a faulty spray mechanism or a sealed bottle that does not function correctly:

• • Contact us with complete details.

• • Share a short video demonstrating the issue wherever possible.

Eligible defective products will be replaced or refunded.

7. Replacement Policy

Where a product is eligible under this policy (damaged, defective, wrong item, or missing), KAAVAS will offer:

• • A replacement of the same product, subject to stock availability.

• • If the exact product is unavailable, you may choose:

• • An alternative fragrance of equal value, or

• • A full refund.

8. Exchange Policy

Exchanges for reasons other than damage, defect, or incorrect delivery (such as a change of mind about a fragrance note) are generally not supported due to the hygiene-sensitive nature of perfumes.

Please:

• • Review fragrance notes carefully.

• • Check the bottle size.

• • Verify all product details before placing your order.

9. Refund Process, Timeline & Method

9.1 Refund Process

Once your return request is approved and, where applicable, the item is received and inspected by our team, we will initiate your refund.

9.2 Refund Timeline

• • Approved refunds are typically processed within 7–10 business days of approval.

• • Your bank or payment provider may require additional time to reflect the refunded amount.

9.3 Refund Method

Refunds are issued to:

• • The original payment method used during checkout.

For Cash on Delivery (COD) orders (if available):

• • Refunds may be processed via bank transfer, or

• • Store credit, as coordinated with our support team.

10. Cancellation Before Shipping

You may cancel your order free of charge before it has been shipped by contacting:

• • Email: [kaavasofficial@gmail.com](mailto:kaavasofficial@gmail.com)

• • Phone: +91 8979071461

A full refund will be processed to your original payment method.

11. Cancellation After Shipping

Once an order has been dispatched:

• • It cannot be cancelled.

• • You may request a return after delivery, subject to the eligibility criteria mentioned in this policy.

12. Return Shipping Charges

• • If the return is due to a KAAVAS error (damaged, defective, wrong, or missing item), we will cover 100% of the return shipping charges.

• • If a return is approved for any other reason at our discretion, the return shipping charges may be borne by the customer.

13. Non-Returnable Products & Hygiene Policy

Because perfumes and fragrances are classified as hygiene-sensitive personal care products, the following categories are not eligible for return unless they arrive damaged, defective, or incorrect.

13.1 Opened Perfumes

• • Once the seal or cap of a perfume bottle has been opened, it cannot be returned for hygiene and safety reasons.

• • Exceptions apply only in cases of confirmed manufacturing defects or transit damage.

13.2 Used Perfumes

• • Any perfume that has been sprayed, sampled, or used in any way is non-returnable.

• • This follows standard hygiene practices across the fragrance industry.

13.3 Discovery Sets

• • Discovery sets and sample sets become non-returnable once opened.

• • Individual vials cannot be resealed or resold after use.

13.4 Gift Products

• • Perfumes purchased as part of a gift set or promotional gift-with-purchase are non-returnable once opened or unwrapped.

• • Exceptions apply only if the products arrive damaged or defective.

13.5 Sale Items

• • Clearance sale products.

• • Products marked as "Final Sale".

These products are generally non-returnable and non-refundable except where required by applicable law or in cases of a genuine manufacturing defect.

14. Contact Information

To initiate a return, replacement, or refund request, or if you have any questions regarding this policy, please contact us:

KAAVAS

• • Website: https://kaavas.com

• • Email: [kaavasofficial@gmail.com]

• • Phone: +91 8979071461

• • Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST