Privacy Policy

At KAAVAS, we believe trust is as essential to a luxury experience as the fragrance itself. This Privacy Policy explains how KAAVAS ("we," "us," "our") collects, uses, stores, and protects the personal information of everyone who visits kaavas.com or purchases from our collection of luxury perfumes, premium fragrances, and eau de parfum.

By using our website or placing an order with us, you agree to the practices described in this policy.

We encourage you to read this document carefully. If anything is unclear, our support team is always available at [kaavasofficial@gmail.com](mailto:kaavasofficial@gmail.com) or +91 8979071461 (Monday–Friday, 10:00 AM–6:00 PM IST).

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1. Introduction

KAAVAS is a luxury perfume and fragrance brand based in India, offering premium scents, designer perfumes, eau de toilette, and signature fragrance collections for men, women, and unisex wearers.

This Privacy Policy applies to all information collected through:

• • Our website.

• • Customer service channels.

• • Related services.

• • Sales and marketing activities conducted by KAAVAS.

We are committed to protecting your privacy while delivering a seamless, secure, and elegant shopping experience.

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2. Information We Collect

We collect information in several ways, including information you provide directly, information collected automatically, and information received from trusted third-party partners.

2.1 Personal Information

When you create an account, place an order, or subscribe to updates, we may collect:

• • Full Name

• • Email Address

• • Phone Number

• • Date of Birth (optional for birthday offers)

• • Gender Preference (only for fragrance recommendations)

2.2 Billing Information

To process your purchase, we may collect:

• • Billing Address

• • Payment Confirmation Information

We do not store:

• • Full Card Number

• • CVV

• • Banking Credentials

These are securely handled by our payment gateway partners.

2.3 Shipping Information

To deliver your order, we collect:

• • Shipping Address

• • Recipient Name

• • Contact Number

• • Delivery Instructions (if provided)

2.4 Contact Details

When you contact us, we may store information such as:

• • Email conversations

• • WhatsApp messages

• • Phone call notes

• • Customer support requests

2.5 Device Information

We automatically collect:

• • Device Type

• • Operating System

• • Device Identifiers

• • IP Address

2.6 Browser Information

We may collect:

• • Browser Type

• • Browser Version

• • Language Settings

• • Referring URLs

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3. Cookies & Tracking Technologies

3.1 Cookies

KAAVAS uses cookies to:

• • Remember your preferences.

• • Maintain your shopping cart.

• • Improve website performance.

You can disable cookies in your browser settings, although some website features may not function properly.

3.2 Tracking Technologies

We use:

• • Tracking Pixels

• • Tags

• • Similar Technologies

These help us understand user behavior and improve our website.

3.3 Google Analytics

Google Analytics helps us understand:

• • Website traffic.

• • Visitor behavior.

• • Popular fragrance categories.

• • Website performance.

3.4 Google Tag Manager

Google Tag Manager is used to:

• • Deploy marketing tags.

• • Manage analytics tools.

It does not directly collect personally identifiable information.

3.5 Meta Pixel

Meta Pixel helps us:

• • Measure advertising performance.

• • Show relevant advertisements on Facebook and Instagram.

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4. Marketing Communications

4.1 Email Marketing

If you subscribe, we may send:

• • New Product Launches

• • Exclusive Offers

• • Promotions

• • Newsletters

You can unsubscribe at any time.

4.2 SMS Marketing

With your consent, we may send:

• • Order Updates

• • Promotional Offers

• • Restock Notifications

Reply STOP anytime to unsubscribe.

4.3 WhatsApp Communication

We may use WhatsApp Business for:

• • Order Confirmations

• • Shipping Updates

• • Customer Support

You may opt out at any time.

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5. Payment Information & Fraud Prevention

5.1 Payment Information

• • Payments are processed through secure PCI-DSS compliant payment gateways.

• • KAAVAS never stores your complete card details.

5.2 Fraud Prevention

We use:

• • Fraud Detection Systems

• • Manual Verification

• • Security Monitoring

to help prevent fraudulent transactions.

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6. Order Processing & Account Information

6.1 Order Processing

We use your information to:

• • Process Orders

• • Pack Products

• • Deliver Orders

• • Send Order Updates

6.2 Customer Account Information

If you create an account, we may store:

• • Order History

• • Saved Addresses

• • Wishlist

6.3 Marketing Preferences

You can manage your:

• • Email Preferences

• • SMS Preferences

• • WhatsApp Preferences

through your account or by contacting us.

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7. Third-Party Services

We work with trusted service providers, including:

• • Payment Gateway Providers

• • Shipping & Logistics Partners

• • Email & SMS Service Providers

• • Analytics Providers

These partners are contractually required to protect your information.

7.1 Payment Gateways

Our payment partners comply with applicable financial security standards to ensure secure transactions.

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8. Data Security & Encryption

We use industry-standard security measures, including:

• • SSL/TLS Encryption

• • Restricted Internal Access

• • Regular Security Reviews

• • Secure Data Storage

Although we strive to protect your information, no online transmission is completely secure.

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9. Your Privacy Rights

9.1 General User Rights

Depending on your location, you may have the right to:

• • Access your personal data.

• • Correct inaccurate information.

• • Request deletion of your data.

• • Restrict processing.

• • Withdraw marketing consent.

• • Receive a copy of your personal information.

9.2 GDPR Compliance

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR).

9.3 CCPA Compliance

California residents may have rights under the California Consumer Privacy Act (CCPA), including:

• • Right to Know

• • Right to Delete

• • Right to Opt Out

KAAVAS does not sell personal information.

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10. Children's Privacy

• • Our website is intended for users aged 18 years or older.

• • We do not knowingly collect information from children.

• • If we discover such information has been collected, it will be deleted promptly.

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11. International Users

If you access our website from outside India:

• • Your information may be transferred to India.

• • Your information may be processed and stored in India.

• • By using our website, you consent to this transfer.

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12. Data Retention

We retain your personal information only as long as necessary for:

• • Order Processing

• • Tax Compliance

• • Accounting

• • Fraud Prevention

• • Legal Requirements

Afterward, data is securely deleted or anonymized.

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13. How to Request Data Deletion

To request deletion of your personal information:

• • Email: [kaavasofficial@gmail.com](mailto:kaavasofficial@gmail.com)

• • Subject Line: Data Deletion Request

We will verify your identity and process eligible requests according to applicable laws.

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14. Changes to This Privacy Policy

KAAVAS may update this Privacy Policy periodically.

• • Changes become effective upon publication.

• • The "Last Updated" date will always reflect the latest version.

• • We recommend reviewing this page regularly.

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15. Contact Information

For questions regarding this Privacy Policy, please contact:

KAAVAS

• • Website: https://kaavas.com

• • Email: [kaavasofficial@gmail.com](mailto:kaavasofficial@gmail.com)

• • Phone: +91 8979071461

• • Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST